Returns Policy

Guarantee

If you are not completely satisfied with your product(s), you have 28 days to return your order to us (See returns section below) for a full NO QUIBBLE refund.

Customer Services

All correspondence should be directed to:

Cladding King Ltd – Unit 6 Medina Park, Stoneferry Road, Hull HU7 0BE

Our email address is: sales@claddingking.co.uk

PLEASE NOTE: all information on this page is subject to change without prior notice.

Returns Policy

Our office must be notified of all products that are to be returned, you will then be advised of how to proceed; this could be by using a courier service or via collection by Cladding King. All goods must be returned within 28 days of the date of the sale, unopened and in original packaging and in suitable condition for re sale for any refunds to be applied.

Goods that are opened or fitted cannot be returned or exchanged. Cladding King reserves the right to charge a re-stocking fee of 25%, and none stock or special order items are none returnable and none refundable.

In the case of refunds, Cladding King will refund the customer the cost of the goods only; carriage will not be refunded unless an error has occurred at MB which has resulted in the incorrect goods being despatched.

All return postage costs are to be covered by the customer.

Whatever your reason for returning a product, we ask that you please observe a duty of care towards the goods; please ensure that the product is clearly labelled with your name and address marked.

You have the right to change your mind and return your product to us, unused & unopened or unpackaged within 28 days of receiving your order.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours to let us know (for damaged items we will need images) and we’ll arrange to refund or

replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

Cladding King cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

Damaged Goods Claims

Damaged goods must be reported to us within 24 hours of delivery; if possible, please take a picture of the damages to help us with verification. Once verified, we will endeavor to replace the items free of charge within 48 hours, depending on stock availability.

Please inspect all goods on arrival, as we cannot accept returns post fitting, and Cladding King will not be held liable for any fitting or refitting labour costs.

Cladding King Ltd, Haworth House, Clough Road, Hull HU6 7PY Tel: 01482 291122

Mail: sales@claddingking.co.uk – web: www.claddingking.co.uk

Company registered in England & Wales No 9703642 - Vat Registration No2222265342